what is the united airlines arrivals terminal at o hare

When traveling through O’Hare International Airport, it’s essential to know which terminal your airline uses, especially if you’re flying with United Airlines. But do you know which terminal United Airlines arrivals are directed to? Is it easy to navigate? What services are available?

In this article, we will explore everything you need to know about the United Airlines Arrivals Terminal at O’Hare Airport. From its location and layout to passenger services and amenities, we aim to provide you with a comprehensive guide to make your travel experience as smooth as possible. Whether you’re a frequent flyer or a first-time traveler, understanding the ins and outs of the United Airlines arrivals terminal can make a significant difference in your journey. So let’s dive in and uncover all the important details!

Terminal Sections and Levels at United Airlines ORD

United Airlines ORD Terminal

Terminal 1 of O’Hare International Airport, used by United Airlines, offers convenient facilities and seamless passenger flow thanks to its well-organized sections and levels.

The terminal is divided into two levels: the upper level and the lower level.

Upper Level

The upper level of Terminal 1 provides direct access to departures, allowing passengers to efficiently proceed to their boarding gates. It also features convenient connections to the roadway, making drop-offs and pick-ups hassle-free.

Moreover, the upper level is home to the Airport Transit System, a free automated people mover that effortlessly transports passengers between terminals, including Terminals 1, 3, and 5.

To help passengers navigate the terminal, clear signage and information counters are available throughout the upper level.

Lower Level

The lower level of Terminal 1 offers various ground transportation options for arriving and departing passengers.

For those in need of a car rental, several trusted providers have their counters conveniently located on this level.

In addition, taxis and buses can be easily accessed from the lower level, providing efficient transportation to and from the airport.

Please note that the terminal transfer bus, which allows passengers to move between Terminals 1, 3, and 5 without the need to re-clear security, is currently suspended for passenger use. United Airlines and airport authorities are continually monitoring the situation to ensure the safety and comfort of passengers.

To further assist passengers, clear signage and information counters are available throughout the lower level.

Terminal Level Features
Upper Level
  • Direct access to departures
  • Connections to the roadway
  • Airport Transit System
  • Signage and information counters
Lower Level
  • Ground transportation options
  • Car rental counters
  • Taxis and buses
  • Suspended terminal transfer bus
  • Signage and information counters

Passenger Services at United Airlines ORD Terminal

United Airlines Passenger Services

When traveling through United Airlines’ terminal at O’Hare Airport, you can take advantage of a wide range of passenger services and facilities. Whether you need assistance with currency exchange or want to relax in an airport lounge, United Airlines has you covered. Here are some of the services and amenities available:

  • ATMs and banks for your financial needs
  • Airport/airline lounges for a comfortable and relaxing experience
  • Passport control and immigration services
  • Convenient currency exchange services
  • Baby care rooms for parents traveling with infants
  • Customs service for international travelers
  • Food and beverage outlets to satisfy your cravings
  • Family restrooms for added convenience
  • Reservation desks for any inquiries or changes
  • Self-service kiosks for efficient check-in
  • Security checkpoints to ensure a safe journey
  • Children’s play areas to keep the little ones entertained
  • Luggage carts for easy transportation
  • Lost and found services for any misplaced items
  • Assistance for unaccompanied minors
  • Special assistance for passengers with disabilities or specific needs
  • Departure gates to board your flight
  • Information counters to get the help you need
  • Flight status trackers to stay updated on your journey
  • Spa/shower facilities for relaxation and refreshment
  • Luggage wrapping services for added security
  • Passenger service desks for personalized assistance
  • Changing rooms for your convenience
  • Wi-Fi and internet access to stay connected

With these services and facilities, United Airlines strives to ensure that your travel experience through their ORD terminal is smooth, comfortable, and efficient.

Services Facilities
ATMs and banks Airport/airline lounges
Passport control and immigration services Currency exchange
Baby care rooms Customs service
Food and beverage outlets Family restrooms
Reservation desks Self-service kiosks
Security checkpoints Children’s play areas
Luggage carts Lost and found
Unaccompanied minors assistance Special assistance
Departure gates Information counters
Flight status trackers Spa/shower facilities
Luggage wrapping Passenger service desks
Changing rooms Wi-Fi and internet access

Lounges and Other Airline Terminals at O’Hare Airport

Lounges at O'Hare Airport

When traveling through O’Hare Airport, you’ll find a range of lounges and airline terminals that cater to the comfort and convenience of passengers. United Airlines’ Terminal 1 is your gateway to exceptional lounge experiences and seamless connections. Within Terminal 1, you can indulge in the luxurious amenities offered at the United Club and United Polaris Lounge. These exclusive spaces provide a peaceful retreat where you can relax before or after your flight.

But the comfort doesn’t end there. O’Hare Airport is also home to a variety of other lounges operated by different airlines. Here are some of the lounges you can explore:

  • American Admirals Club
  • American Flagship Lounge
  • British Airways Lounge
  • Delta Sky Club
  • SAS Lounge
  • Swissport Lounge

Each lounge offers unique amenities and services, ensuring that eligible passengers have a pleasant and productive layover experience. Comfortable seating, complimentary refreshments, Wi-Fi access, and exclusive facilities are just some of the perks you can enjoy. Whether you’re a business traveler needing a quiet space to work or a leisure traveler looking to unwind, these lounges are designed to cater to your needs.

Make the most of your time at O’Hare Airport by exploring the lounges and airline terminals available. You’ll discover a whole new level of comfort and hospitality as you embark on your journey.

Essential Information About United Airlines at ORD

When flying with United Airlines to Chicago O’Hare International Airport (ORD), you’ll be arriving and departing from Terminal 1. This bustling terminal operates 24 hours a day, ensuring convenience for travelers. Whether you need to reach the United Airlines contact center or explore the terminal’s services and facilities, here’s what you need to know.

For any inquiries or assistance, you can reach United Airlines at +1-800-832-6352. Their knowledgeable staff can provide support regarding reservations, baggage allowances, or any other concerns you may have. It’s also recommended to visit the official United Airlines website, www.united.com, for additional information and to manage your bookings conveniently.

Terminal 1 at O’Hare Airport offers a range of services and facilities designed to enhance your travel experience. From check-in options to seat upgrades, convenient information counters to help you navigate the terminal, and various methods of canceling reservations if necessary, United Airlines strives to provide a seamless journey for their passengers.

Make sure to plan ahead by making reservations, exploring the available check-in procedures, and familiarizing yourself with the baggage allowances. If you have any questions or need assistance during your time at Terminal 1, knowledgeable staff at the information counters will be happy to assist you. Your journey with United Airlines at ORD is set to be smooth and enjoyable.


Q: What is the United Airlines arrivals terminal at O’Hare?

A: United Airlines uses Terminal 1 at O’Hare International Airport for its arrivals.

Q: What are the sections and levels at United Airlines ORD Terminal?

A: Terminal 1 of O’Hare International Airport, used by United Airlines, is divided into different sections. The terminal is divided into an upper level with connections to departures and the Airport Transit System, and a lower level with access to ground transportation.

Q: What passenger services are available at United Airlines ORD Terminal?

A: The terminal offers a wide range of passenger services, such as ATMs, lounges, passport control, currency exchange, and more.

Q: Are there lounges and other airline terminals at O’Hare Airport?

A: Yes, there are lounges in other terminals for various airlines like American Admirals Club, American Flagship Lounge, British Airways Lounge, Delta Sky Club, SAS Lounge, and Swissport Lounge. United Airlines has two lounges: United Club and United Polaris Lounge.

Q: What is some essential information about United Airlines at ORD?

A: United Airlines operates both arrivals and departures from Terminal 1 at Chicago O’Hare International Airport. The airline’s contact number is +1-800-832-6352, and their official website is www.united.com. Terminal 1 is operational 24 hours a day and offers a range of services and facilities for passengers.